·         Windows Workstation NT 4.0, 98; MS-Windows, Windows 95 and 98, 2000, ME; Cisco IOS 11.3 and 12.0, Sun UNIX, BIND

WORK EXPERIENCE:

NES Associates, Alexandria, VA

Veteran Affairs - Contract

Martinsburg, WV                                                          November, 2011 – Present

Network Engineer II

Responsible for Monitoring and troubleshooting all traffic flows to and from the internet including:

·  Site-to-Site VPN’s ASA 5580-40s

·  Remote access solutions (Citrix CAG, Cisco easy VPN, etc.)

·  End-user internet traffic

·  NAT configurations

·  Firewall configuration and monitoring

·  Inbound webflows

·  DNS and webflow using BIGIP (F5 Load Balancer)

· Monitoring and troubleshooting network issues at the enterprise level

· Providing input into the change control process

· Implementing new changes resulting from the change control process (firewall waivers, Site-to-Site modifications, inbound webflows, etc.)

· Configure and troubleshoot proxy devices and SSL settings for inbound traffic (webflows).

· Monitor and troubleshoot BGP, OSPF, and EIGRP in the TIC Gateways

· Monitor and maintain TACACS and RADIUS servers.

· Assist in containing security incidents 

· Monitor HP OpenView for traps and alarms sent by monitored devices

· Assist customers (via phone and/or email) with issues that cannot be resolved by tier 1 staff.

Ericsson – Sprint Contractor

RESTON VA                                                          September 21, 2009 – November, 2011

Network Engineer II

• Responsible for providing technical coverage and service for the activation of the customer's MPLS, IP, BGP, EIGRP, QOS, OSPF, Frame Relay and L2TP (tunneling) connections.  

• Responsible for configuring and troubleshooting Cisco routers 2900, 7500 and GSR 1200.

• Provide subject matter expertise in implementation of all Customer Network Solutions Implementation (CNSI) Internet products and services,(including MPLS, Internet & Intranet access, L2TPV3, IP,  and Frame Relay).  Analyze design documents, routers and system data during customer installation to troubleshoot, identify & resolve customer specific issues. Assist in circuit testing as needed. Work with vendors to troubleshoot and resolve implementation issues. Perform remote troubleshooting on Internet routers & networks. 

• Configured 2600 Cisco promo routers on the customer side for T1s, Dedicated IP and MPLS.

• Responsible for working any DNS request for customers. Created, added and deleted

Zone files, A records, PTR, Primary and secondary zone files.

• Responsible for working BGP, Static and Class of Service customer request box.

• Clients:  Microsoft, US Tax Court, VTech Communications, Northrop Grumman,

Fidelity Information Services, COX Communications, HSBC Bank, FedEx, QUALCOMM,

DEA, FBI, DOD, Samsung Communications, SAIC, Turner Construction and more.

SPRINT                                                                                     June 2006 – September 2009

RESTON VA

Network Engineer I

• Responsible for providing technical coverage and service for the activation of the customer's MPLS, IP, BGP, EIGRP, QOS, OSPF, Frame Relay and L2TP (tunneling) connections.  

• Responsible for configuring and troubleshooting Cisco routers 2900, 7500 and GSR 1200.

• Provide subject matter expertise in implementation of all Customer Network Solutions Implementation (CNSI) Internet products and services,(including MPLS, Internet & Intranet access, L2TPV3, IP,  and Frame Relay). Analyze design documents, routers and system data during customer installation to troubleshoot, identify & resolve customer specific issues. Assist in circuit testing as needed. Work with vendors to troubleshoot and resolve implementation issues. Perform remote troubleshooting on Internet routers & networks. 

• Configured 2600 Cisco promo routers on the customer side for T1s, Dedicated IP and MPLS.

• Responsible for working any DNS request for customers. Created, added and deleted

Zone files, A records, PTR, Primary and secondary zone files.

• Responsible for working BGP, Static and Class of Service customer request box.

• Clients:  Microsoft, US Tax Court, VTech Communications, Northrop Grumman,

Fidelity Information Services, COX Communications, HSBC Bank, FedEx, QUALCOMM,

DEA, FBI, DOD, Samsung Communications, SAIC, Turner Construction and more.

SEGOVIA IP SERVICES HERNDON, VA                                               February 2005 – June 2006
Senior NOC Specialist

Proactively monitored and provided technical support in an 24/7 NOC environment, to an International VSAT network which provides Internet Cafés and Cisco VoIP Services to U.S. troops in Iraq and around the world.
• Operated, Monitored, and Troubleshoot all RF, IF, and IP subsystems of the VSAT Remotes and Network Hub equipment.

• Responsible for opening and closing tickets using REMEDY.
• Utilized the iDirect network management software to configure diagnosis, troubleshoot, and resolve network and VSAT problems.
• Assist customers with LAN problem troubleshooting, configuring Cisco routers, switches, and cache servers by telnet.
• Provide prompt initial problem evaluation, determination, and resolution of downed VSAT remotes and network hub outages.
• Utilized Remote Spectrum Analyzers to monitor and adjust RF carriers, troubleshoot space segment problems, Peak and Commission VSAT remotes.
• Supported new commissioning, activations, upgrades, downgrades, deactivations, and termination of service
• Utilize trouble ticketing system to document and track cases. (Magic)
• Conducted training sessions on commissioning VSAT remotes and using the remote spectrum analyzer


 

TEKSYSTEM                                                                       October 2004 – March 2005
RESTON, VA | Job assignment: COVAD
VOIP TECH SUPPORT/HELP DESK
VOIP Technician

• Configures and troubleshoots VoIP Private Branch Exchange (PBXi) web base and associated networking hardware.
• Interface with multiple parties to ensure the successful migration and operation of the Cisco 7940/7960, Polygram 500, Toshiba, Sylantro adaptors & Nortel,  VoIP phone systems on the clients new/existing infrastructure setup.
• Implement, maintain, and support the VoIP architecture for the network and associated equipment and software (Call Manager, Unity and Dashboard version 3.3).
• Configure and troubleshoot Covad VoIP vPBX & PBXi equipment and associated networking hardware and software.
• Identify research, and resolve technical problems related to Covad Virtual Fax, VoIP vPBX & PBXi equipment and software, including WAN hardware (i.e. routers, switches, and hubs).
• Track and monitor problems to ensure a timely resolution of action items.
• Provide Technical Support to Covad customers and Carriers (Tier III Engineering) as required.
• Trouble shoot VoIP call issues including routing, jitter, intermittent calling, call drops, and other call related issues.
• Troubleshoot Cisco 7940/7960 and Polycom 301 IP phones, Toshiba 2010, Sylantro client adapters, Cisco and other IADs and other pieces of IP telephony equipment as needed. Trouble shoot VoIP application issues with Dashboard, Administrative portal


PRIMUS TELCOM, McLean VA                                                    June 03 – July 2005
NOC Engineer/Help Desk

• Monitor alarms to achieve optimum performance
• Provide 24x7 customer support of Voice-Over IP, Voice and Data systems for International and Domestic customers. Work on 5300 routers, troubleshooting, pinging, bring up/shut T1 interface in routers.
• Use Secure CRT to work in the VOIP gateways and gatekeepers to restore and maintain service. Use Remedy to open and close tickets.
• Use CRT to access 250 Nortel switches and watched for alarms/outages, worked with trouble T1's by troubleshooting and looping T1 in switches.
• Work on TDAX, 532 and 5500 DACS. Worked with vendors and U/C's for T1 outages as well as destination/number faults. Use Xperweb to obtain customer circuit information for troubleshooting. Use TMS/Netcool to monitor TDM voice and VOIP.
• Used Remedy to work, open and close tickets.

• Configured and support IP phones, Grandstream, Azatels, Vega 50 and ATA 186/188.
• Configured IP address and change codec in 5300 Cisco routers
• Troubleshoot Data T1 and SDSL
• Supported 1st and 2nd level VOIP service for lingo phone adapters
• Provided support with configuration and installation of various network devices

• Used Broadsoft commpilot and Broadsoft call manager to configure all call features, passwords, DIDs, ACD, Hunt groups and Voicemail etc.

• Used UNIX commends on Cisco gatekeepers.

 

The Alexan at Ryan’s Corner                                               August 2002 – June 2003
Ashburn, VA
Senior Leasing/Marketing Consultant

• Responsible for the marketing and promotion of 339 units on the property
• Responsible for organizing resident functions, handling their complaints and emergencies, and collecting rent
• Achieved 45 percent of the closing ratio on rental units
• Ensured that the move-in units were ready for new residents
• Responsible for monitoring weekly marketing reports, traffic reports, and rent comp reports

EPHONE, Herndon, VA                                 March 2002 – December 2002
NOC Engineer (Global Network Maintenance Center)

• Provided support in a 24x7 NOC. Used Solar winds Network and MRTG Network Monitoring Tool for monitoring network using Real time alarming. Used Cisco routers AS2600, 5300, and 7200 for VOIP, PRI, ISDN, SS7 traffic.
• Used Remedy to open up trouble tickets for all wholesale and retail calling card traffic for various carriers and customers.
• Troubleshoot calls using test phone for fast busy, dead air, FAS extensive calling various countries.
• Used Netmeeting, PCanywhere, ping router for troubleshooting VOIP traffic issues.
• Monitored U.S. and International traffic on RTS system.
• Handled escalation for trouble tickets and responded to customer and sales team.
• Assisted in installing AS5600 and AS2600 Cisco routers.
• Pulled CMS reports for call detail report and to trouble shoot call cut offs or fast busy.
• Followed NOC procedures.
• Provided 24x7 NOC customer support to resolve critical issues.

• Support and configured deal peers and codec on AS5300 Cisco routers.

VELOCITA, Herndon, VA                                       March 2001 – December 2002
Network Provisioning Engineer /CSR/Project Manager

• Assisted in implementing a provisioning process and support needed for starting a new telecommunications company
• Helped implement the entire provisioning process and all supports needed for this start-up telecommunications company. Help create all On-net sales order forms for private lines, dark fiber, conduit, and Co-location products in our pops, the Velocita CLR, and played the lead role in designing the provisioning order system.
• Responsible for turning customer circuits up (Resale) on time and notifying customer of   any problems and customer escalations.
• Responsible for Deploying Dark Fiber and turning up OC3/OC12 Access Network for OC48 entrance facilities.
• Provide OC3/OC12/OC48 facilities for Network Access POP to POP Interconnection through ILECs Pacbell, SWB, Bellsouth and Ameritech.
• Create engineering build- out facility assignment form for OC48 LGX, Cerent 454 and 800
• Sent and processed ASR requests through Web base access to ILEC & CAP.
• Provide necessary forecasts for OC24/OC48 fiber builds.
• Coordinate FOC, DLR, and circuit turn-up with various switch Technicians, Facility Carrier providers and operations contacts. Manage getting access to process ASR through ILEC and CLEC web base. Process Telemetry Orders for FR/ATM circuits for monitoring NOC environmental Network Process Customer wholesale T1, DS3 and OC3 orders through AT&T.
• Implement and created spreadsheets to track orders with status using excel. Created procedures Provisioning Dept. booklet and network design lay out using Visio and power point for customers.

NET2000, Herndon VA                                                  March 2000 – March 2001
Network Provisioning Engineer/CSR/Project Manager  

• Responsible for turning up 6 New Hub and Switch sites for DS3 entrance facilities.
• Provide DS3/DS1/OC12 facilities for Customer Access and Hub Interconnection..
• Send and process ASR requests/Circuit Design through Metasolv (TBS) to ILEC & CAP.
• Provide necessary forecasts for OC24/OC48 fiber builds.
• Coordinate FOC, DLR, and circuit turn-up with various switch Technicians, Facility Carrier
• Providers and Operations contacts.
• Manage CO-Muxed DS3s and B-site radio ensuring DS1 port availability for Customer provisioning.
• Interface with Customer Provisioning and/ or Circuit Design as necessary to ensure customer circuit designer with ETA on entrance facility.
• Escalate Circuit Design problems with various Switch Technicians, Facility Carrier Providers and Operations Contacts.
• Implement and create spreadsheets using Excel to track orders for Upper Management.
• Use TBS to Circuit Design SS7 trunk group, DS3 up to OC48 for POP & CO locations using Tel Lab 5500 & 532 DACs.

Winstar Communications, Herndon, VA                        December 1999 – April 2000
Access Manager/CSR/Project Manager (contract)

• Responsible for turning up and Circuit Design for DS3 to OC12 for new Hub and Switch sites using Remedy.
• Circuit Design DS3/OC12 facilities for Customer Access and Hub Interconnection..
• Sent and processed ASR requests/Circuit Design through Metasolv (TBS) and HyperTerminal to ILEC & CAP.
• Provided necessary forecasts for OC24/OC48 fiber builds.
• Coordinated FOC, DLR, and circuit turn-up with various switch Technicians, Facility Carrier
• Providers and Operations contacts.
• Managed CO-Muxed DS3s and B-site radio ensuring DS1 port availability for Customer Provisioning.
• Coordinated and managed special projects associated with network provisioning

MCI WorldCom   Reston, VA                                            March 1998 – December 1999
Network Provisioning Engineer / Contractor

• Responsible for ordering network circuits to design phase up to actual implementation
• Designed Frame Relay as well as Private Line Network circuits and ATM
• Responsible for the provisioning of multi-million dollar Global accounts and the installation/disconnection of DS-0, DS-1, and DS-3 circuits
• Managed the reporting status of DS-1 and DS-3 circuit turn-ups to Management and Customer Sales Department
 

Education:

                   St. Paul’s College, Lawrenceville, VA               1989-1990

                        Business Education

                   Springbrook High School, Silver Sprint, MD   Grad-1989                   

VOLUNTEER WORK:

• Jefferson County Sheriff’s Reserves, WV     June 2009-Present

Strengths:

Quick learner, enthusiastic and positive attitude; requires little or no supervision; adapts quickly to changes and situations; capable of giving 100% effort in seeing a project from conception to completion; detailed and organized.

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REFERENCES AVAILABLE UPON REQUEST